What is the return policy?
Here is a link to our Return Policy
What are the shipping options? Click here for our Shipping Policy
ModiBot currently uses a Flat Rate structure for shipping via US Post Office First Class Mail.
US- $4 for basic orders, $20 for heavier order over 16 oz.
For Canada, UK, France- $15 for basic orders, $30 for heavier orders over 13 oz.
For all other countries- $20 for basic orders, $35 for heavier orders over 13 oz.
What are the international taxes, duties, etc., that I have to pay?
ModiBot does NOT collect duties or taxes on international sales. Unfortunately, these costs may be substantial and required by governments or customs agencies upon delivery or pick-up. Please consider before placing international orders.
When will I receive my order?
Domestic shipments
ModiBot ships orders via US POST First Class Mail, so most orders within the US are delivered within a week of purchase. COVID 19 has made the timing a bit less consistent and the Holiday Season definitely adds more time for shipments. *For Holiday gift orders, it is best to place an order before December 15th.
International shipments
ModiBot ships orders via US POST First Class Mail, so most orders outside the US vary greatly in duration.
Unfortunately, many orders seem to get stuck in customs for substantial amount of time. Please consider extended delivery timelines, as well as, additional costs for duties and/or taxes when ordering.
For Canada, orders are usually delivered around 5-10 days.
For much of Europe, delivery can take 2-4 weeks or more.
For the rest of the world, COVID 19 has made the timing very inconsistent.
*For International Holiday gift orders, it is best to place an order before November 15th.
What do I do if I never received my order?
Contact Us the Contact Form below or contact us directly via email at mo[at]modibot[dot]com
Please include your order number and we will try to track down the order or work with you to resolve the issue.
What do I do if I received a defective order?
Contact Us using the Contact Form below or contact us directly via email at mo[at]modibot[dot]com
We will work to solve the problem or help you return the item(s) for refund. If you need a replacement for a missing or broken piece, it helps us to see a picture of the broken part so we can match the color and send a correct replacement.
How do I make changes to an order I’ve already placed?
Contact Us using the Contact Form below or contact us directly via email at mo[at]modibot[dot]com
We will work with you to make changes to the order.
Where are you located?
ModiBot HQ is located in San Francisco, CA, USA
What is the age rating for ModiBot products?
ModiBot products can be difficult to assemble and require good hand dexterity for posing and customizing.
We recommend ModiBot products for ages 13+
How tall are the figures?
The ModiBot Mo figure is 5 inches tall, but can increase in size up to nearly 6 inches when customized with alternate body part kits.
The ModiBot Moli (female figure) is built using the Mo figure parts, so she is just under 5 inches tall.
The ModiBot Myke figure is 3 inches tall.
Which products are 3d printed?
In general, most ModiBot products are 3d printed.
The main exceptions are the ModiBot Mo figure and the Venture accessory kit, which is manufactured using injection molding like most consume products.
What are the various 3d printed materials you use and how are they different than traditional products?
Most ModiBot products and accessories are made using a process called laser sintering where a laser fuses layers of nylon powder into the various shapes you see. This material feels a little grainy to the touch, but produces strong parts and better ball joints than other 3d printing processes. Laser sintering employs large industrial printers and was created specifically for commercial products.
Some items like the Magnetic soles are produced on-demand at ModiBot HQ using desktop (FFF) printing.
How can I get replacements for broken or missing parts?
Contact Us using the Contact Form below or contact us directly via email at mo[at]modibot[dot]com
We will work to solve the problem or help you return the item(s) for refund. If you need a replacement for a missing or broken piece, it helps us to see a picture of the broken part so we can match the color and send a correct replacement.
Are there 3D models available for printing at home or school?
Absolutely! ModiBot was created using 3d printing and its still an important way to make some items available for users.
You can find models available under our profiles on Thingiverse and Tinkercad. These sites may require an account to view and/or download the files.
How do I contact your company if my question isn’t answered here?
Use the Contact Form below or contact us directly via email at mo[at]modibot[dot]com
